Term of Use
The following terms apply to your use of this website and our fertility programmes, services and other resources made available to you through this website and by email, phone and other modes of communication. As part of our services and based on the service level subscribed to and/or offered to you, you may have telephonic consultation and email support with our fertility coaches, access video, audio, written content and other recommended information resources relating to fertility, interact with our coaches through email, and by webinar, phone/skype, discuss your progress and symptoms, raise questions and concerns and gain feedback and guidance regarding your fertility.
By using this website or by availing our programmes, services and information resources you agree to these terms. Please read them carefully.
Once you subscribe to our fertility coaching programmes, you will be provided with login credentials, using which you can access video, audio, written content, appointment booking, surveys, online assessments and other tools relating to our fertility programmes, which are our or our partner’s proprietary and confidential information. Your login credentials are meant for your and your partner’s use only. You shall not share your login credentials with any other person.
You shall not:
- Modify or copy any materials provided by us;
- Use such materials for any commercial purpose;
- Reverse engineer any software or content made available to you, as part of our services;
- Remove any copyright or other proprietary notice from such materials; or transfer such materials to any other person.
- You may use our services only as permitted by law. We may limit or stop providing our services to you, if we find that you have breached these terms or if we find that you have misused our services.
We may review the content from time to time, and may remove or replace any content without any prior notice to you if it is required to ensure compliance with law.
All our copyright material will have the following phrase at the bottom of the page:
© 2020 Natural Fertility Sarl All Rights Reserved
All content available on this website or made available to you as part of our services are either ours or our partners’ property and is protected by copyright laws. As used in this Agreement, “NFP", "we," "us," and "our" shall mean Natural Fertility Sarl and its subsidiaries and affiliates. The Fertility Coach and NFP logo used on this website is our trademark / service mark. All other brands and names are the property of their respective owners.
When you subscribe to our fertility coaching services, we grant to you and to your partner a revocable, royalty free, non-transferable, non-exclusive, time-limited license to make personal use of the services and this website. Any content provided as part of our services is being provided to you solely for the purposes of using such content as part of our services, in the manner specified by these terms. Any unauthorized use of this website or our services automatically terminates the licenses that we have granted to you.
When you purchase downloadable content including but not limited to programmes and content, we grant to you and your partner a revocable, royalty free, non-transferable, non-exclusive, license that isn’t time bound only for your personal use. Any violation of our terms on downloadable content shall incur penalties and Natural Fertility Sarl reserves the right to pursue you for losses and damages as a result of the breach.
You agree to use this website for lawful purposes only, and shall not disrupt, modify, or interfere with this website or use of this website by other users.
Disclaimer & Limitation of Liability
THE INFORMATION PROVIDED BY NFP IS FOR IMPROVING YOUR WELLNESS ONLY AND IS NOT INTENDED TO PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE INFORMATION PROVIDED BY US IS OF GENERAL NATURE AIMED AT HEALTH WELLNESS; TO THIS END WE REFER TO GENERAL SUPPLEMENTS OR TESTS. FURTHER, WE MAY REFER YOU TO THE SERVICES OF A LICENSED PHYSICIAN OR OTHER PERSON(S) AUTHORIZED BY LAW TO CONDUCT BLOOD TESTS OR OTHER TYPES OF DIAGNOSTIC TESTS AND TO RECEIVE YOUR RESULTS PRIOR TO MAKING YOUR REPORTS AVAILABLE TO YOU. HOWEVER, THESE INTERACTIONS ARE NOT INTENDED TO CREATE, NOR DO THEY CREATE, ANY DOCTOR-PATIENT RELATIONSHIP.
THE CONTENT AND SERVICES (INCLUDING ANY REPORTS WE PROVIDE YOU) ARE FOR INFORMATIONAL PURPOSES ONLY. THE SERVICES ARE DESIGNED TO HELP SUPPORT THE HEALTH RELATED CHOICES THAT YOU MAKE. THESE CHOICES ARE YOURS AND MAY REQUIRE THE ADVICE OF A HEALTH CARE PROVIDER. THE CONTENT IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT OR RECOMMENDATION REGARDING MEDICATION.
WE DO NOT WARRANT THE ACCURACY, COMPLETENESS OR USEFULNESS OF THIS INFORMATION. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. WE DISCLAIM ALL LIABILITY AND RESPONSIBILITY ARISING FROM ANY RELIANCE PLACED ON SUCH INFORMATION BY YOU OR ANY OTHER VISITOR TO THE SERVICES, OR BY ANYONE WHO MAY BE INFORMED OF ANY OF ITS CONTENTS.
IN THE EVENT NFP PROVIDES YOU ANY BONUS CONTENT SUCH AS YOGA VIDEO, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NFP AND THE VIDEO DOES NOT PROVIDE MEDICAL ADVICE AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE OR TREATMENT. SUCH INFORMATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR ADVICE PROVIDED BY A PHYSICIAN. YOU SHOULD NOT USE THE INFORMATION PROVIDED ON THE VIDEO FOR DIAGNOSING A HEALTH PROBLEM OR DISEASE. PRIOR TO PERFORMING ANY YOGA ASANA, EXERCISE, ACTIVITY, WORKOUT, YOU SHOULD SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH-CARE PROFESSIONALS. YOU UNDERSTAND THAT THE EXERCISES AND PROGRAMS DISCUSSED AND DISPLAYED IN THE VIDEO CAN BE STRENUOUS AND SHOULD BE SCALED OR DONE IN MODERATION. THERE IS AN INHERENT RISK IN ANY YOGA ASANA/EXERCISE THAT, WHILE PROVIDING SOME HEALTH BENEFITS, CAN ALSO CAUSE UNKNOWN HEALTH ISSUES. APPLICATION OR RELIANCE ON THE TECHNIQUES, ADVICE, IDEAS, AND SUGGESTIONS OF ANY PERSON ASSOCIATED WITH NFP OR THE VIDEO ARE AT YOUR SOLE DISCRETION AND RISK.
FURTHERMORE, YOU SHOULD NOT INTERPRET ANY CONTENT OR REPORTING WE PROVIDE YOU OR ANY OTHER COMMUNICATIONS FROM NFP AS RECOMMENDING ANY SPECIFIC TREATMENT PLAN, PRODUCT OR COURSE OF ACTION. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THE WEBSITE!
WE DO NOT ENDORSE ANY SPECIFIC TESTS, PHYSICIANS, PRODUCTS, PROCEDURES, OPINIONS, OR OTHER INFORMATION THAT MAY BE MENTIONED THROUGH OUR SERVICES . THE SERVICES PROVIDE INFORMATION AND ANSWERS TO CERTAIN REPRODUCTIVE HEALTH QUESTIONS BASED ON THE INFORMATION YOU INPUT. THE INFORMATION THE SERVICES PROVIDE ARE MEANT TO BE CONSIDERED BY YOU AND YOUR PHYSICIAN. RELIANCE ON ANY INFORMATION PROVIDED BY THE SERVICES IS SOLELY AT YOUR OWN RISK.ANY MATERIALS AND CONTENTS PROVIDED TO YOU, AS PART OF OUR SERVICES OR THROUGH THIS WEBSITE, ARE BEING PROVIDED BY US ON “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS.
WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION MADE AVAILABLE TO YOU THROUGH THIS WEBSITE OR AS PART OF OUR SERVICES. WE DO NOT WARRANT CERTAINTY OF ANY INTENDED RESULTS, OR RELIABILITY OF THE USE OF ANY MATERIALS AND CONTENTS TO ACHIEVE SUCH RESULTS. WE DO NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR EMAIL SENT BY US ARE OR WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR OUR SERVICES, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.
OUR SERVICES MAY INCLUDE THIRD PARTY CONTENT, THE ACCURACY AND SUFFICIENCY OF WHICH IS THE SOLE RESPONSIBILITY OF THE PARTY THAT MAKES IT AVAILABLE.
TO THE EXTENT PERMITTED BY LAW, TOTAL LIABILITY OF OURS AND OUR SUPPLIERS, COACHES OR PARTNERS, FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES.
IN ACCORDANCE WITH THE FTC GUIDELINES CONCERNING USE OF ENDORSEMENTS AND TESTIMONIALS IN ADVERTISING, PLEASE BE AWARE OF THE FOLLOWING:
ANY CLAIMS, TESTIMONIALS, RESULTS, CASE STUDIES, PHOTOS AND ENDORSEMENTS SHOWN HEREIN ARE NOT INTENDED TO REPRESENT OR GUARANTEE THAT ANYONE USING OUR SERVICES WILL ACHIEVE THE SAME OR SIMILAR RESULTS, WHICH WILL DEPEND ON AN INDIVIDUAL’S HEALTH HISTORY, DEDICATION, DESIRE AND MOTIVATION AS WELL AS UNKNOWN FACTORS.
TESTIMONIALS APPEARING ON THIS SITE ARE ACTUALLY RECEIVED VIA TEXT, AUDIO OR VIDEO SUBMISSION. THEY ARE INDIVIDUAL EXPERIENCES, REFLECTING REAL LIFE EXPERIENCES OF THOSE WHO HAVE USED OUR PRODUCTS AND/OR SERVICES IN SOME WAY OR ANOTHER. HOWEVER, THEY ARE INDIVIDUAL RESULTS AND RESULTS DO VARY. WE DO NOT CLAIM THAT THEY ARE TYPICAL RESULTS THAT CONSUMERS WILL GENERALLY ACHIEVE. THE TESTIMONIALS ARE NOT NECESSARILY REPRESENTATIVE OF ALL OF THOSE WHO WILL USE OUR PRODUCTS AND/OR SERVICES.
THE TESTIMONIALS DISPLAYED (TEXT, AUDIO AND/OR VIDEO) ARE GIVEN VERBATIM EXCEPT FOR CORRECTION OF GRAMMATICAL OR TYPING ERRORS. SOME HAVE BEEN SHORTENED. IN OTHER WORDS, NOT THE WHOLE MESSAGE RECEIVED BY THE TESTIMONIAL WRITER IS DISPLAYED, WHEN IT SEEMED LENGTHY OR NOT THE WHOLE TESTIMONIAL SEEMED RELEVANT FOR THE GENERAL PUBLIC.
NATURAL FERTILITY SARL IS NOT RESPONSIBLE FOR ANY OF THE OPINIONS OR COMMENTS POSTED TO OUR SITE. NATURAL FERTILITY SARL IS NOT A FORUM FOR TESTIMONIALS, HOWEVER PROVIDES TESTIMONIALS AS A MEANS FOR CUSTOMERS TO SHARE THEIR EXPERIENCES WITH ONE ANOTHER. TO PREVENT AGAINST ABUSE, ALL TESTIMONIALS APPEAR AFTER THEY HAVE BEEN REVIEWED BY MANAGEMENT OF NATURAL FERTILITY SARL. NATURAL FERTILITY SARL DOES NOT SHARE THE OPINIONS, VIEWS OR COMMENTARY OF ANY TESTIMONIALS ON THIS SITE, AND ARE STRICTLY THE VIEWS OF THE REVIEWER.
ADDITIONALLY, THESE TESTIMONIALS ARE NOT INTENDED TO MAKE CLAIMS THAT OUR PRODUCTS OR SERVICES CAN BE USED TO DIAGNOSE, TREAT, CURE, MITIGATE OR PREVENT ANY DISEASE. THESE CLAIMS HAVE NOT BEEN CLINICALLY PROVEN OR EVALUATED BY THE FDA.
The materials appearing on this website or provided to you as part of our services may have errors. We do not warrant that any materials on this website are accurate, complete, or current. We may make changes to such materials at any time without any prior notice to you. We, however, do not commit to update any materials. We may add or remove functionalities or features, and we may suspend or stop a service altogether.
Web Sites Linked to Our Website and Resources
Fees and Payment Terms
The fees for availing the services shall be published on https://members.fertility-coach.com/ and are liable to change from time to time solely at our discretion. You can pay for the services by selecting any of the payment options available at the website. Please note that such payment options may have been made available by third party payment service providers, and you may be required to follow the payment process prescribed by such service provider.
Upon receipt of your order, we will send you an email confirmation about your order.
If you have purchased a Fertility Coaching Membership, you are entitled to a full refund (less administration and processing fees of 5% depending on the payment method used) for a period of up to 30 days after purchase or before your first phone consultation (whichever comes first), if you are dissatisfied for any reason.
On accepting a refund, you categorically waive any and all rights to claim any additional compensation and you discharge Natural Fertility Sarl, it’s employees, coaches, partners, directors and shareholders from any liability whatsoever. Further, you consent to make no disparaging comments about us or our products or services.
If you have purchased a Fertility Coaching Membership and are paying monthly and if you are dissatisfied for any reason or your circumstances change, you are entitled to cancel your membership at any time with no further obligation. To do so simply email our support team at firstname.lastname@example.org
If you choose to cancel your membership your access to the coaching portal and materials will be maintained until the end of the month you have paid up until after which your access to the portal will be removed. In the event that you choose to cancel prior to the end of your coaching period, you will be entitled to use up any consultations you have paid for up until the end of your paid up month.
Pausing and Resuming Coaching
If you have purchased a Fertility Coaching Membership and due to personal circumstances wish to pause and resume your coaching at a later date, you may do so (one time only) for up to three months. To do so email our support team at email@example.com.
Coaching appointments need to be used up during the term of the coaching (generally 16 weeks). Appointments that are not used within the term of the coaching will expire and be forfeited. Clients who would like further coaching after the coaching period is over have the option of an ongoing or follow-up coaching plan.
Consultations will go for 30-50 minutes depending on how many questions you have and what we need to cover (case-related areas).
Upgrading Plan Level
If you feel you need or would like more coaching time you have the option to upgrade to a higher level upon request
Assigning a Coach to You
When you enroll in the coaching program a qualified NFP fertility coach will be assigned to you based on your location and coach availability. If you are unhappy with the coach who has been assigned to you, you can request to change by emailing us at firstname.lastname@example.org.
Cancellation of Appointments / Missed Appointments
We require 2 FULL business days for appointment cancellations and rescheduling. If you do not cancel and reschedule your booked time within 48 hours of our scheduled time (2 full business days - not including Saturday, Sunday and weekend), your session will be forfeited.
We will do our best to accommodate life’s emergencies that are simply out of your control by finding another time for us to meet. Sometimes this might mean we have two sessions closer together than usual.
What this might mean for example is that if you are on a coaching plan that normally includes one consultation per month then we may need to schedule three consultations in two months with each one being three weeks apart rather than four.
Exceptions and Emergencies
If extenuating circumstances arise such as illness or emergencies and you are unable to provide 48 hours’ notice (2 full business days) we may make an exception.
Definition of Unlimited Consultations
If a coaching plan provides for ‘Unlimited Consultations’, this means you have the option to book as many consultations as are clinically necessary for your case (as determined between you and your coach). The number of consultations booked are based on your individual needs and preferences, new information pertaining to your case and relevant material to discuss and are limited by coaches availability, scheduling, and NFP business hours.
‘Unlimited Consultation’ bookings are also subject to a fair use policy. This means you would not normally make appointments every day or every other day unless there is a particular and urgent need (your coach will make themselves available at short notice if you have a truly urgent situation arise).
Generally speaking, consultations that are booked need to be for a clinical reason. (i.e. there is new information related to your case that we need to discuss). If we feel that the unlimited consultations are not being used fairly we may ask you to move to a custom plan.
Support Response Times
Support is provided by a qualified NFP specialist via email and through the online coaching platform during NFP business hours. Support (maximum response) times are based on your plan level as outlined below and do not include weekends and public holidays.
- Gold Plan - Standard Email Support (72-Hour or less Response Time)
- Platinum Plan - Priority Email Support (48-Hour or less Response Time)
- Diamond Plan - Rapid Email Support (24-Hour or less Response Time)
Email support provided by the NFP coach covers the following based on your plan level;
- Gold Plan - 1 email per week, standard length (1 paragraph (5-6 sentences) or up to 5 questions).
- Platinum - 3 emails per week standard length (1 paragraph (5-6 sentences) or up to 5 questions).
- Diamond Plan - 5 emails per week standard lenght (1 paragraph (5-6 sentences) or up to 5 questions).
NB. A quick one line question sent via email doesn’t fall under these guidelines. Long emails with many questions or that will take a long time to respond will be discussed during your next appointment and will not be answered in writing due to time limitations.
Examples of questions to send by email:
- I got my period early should I be concerned?
- How do I take my vitamin d?
- What was the name of the test you wanted me to do on cycle day 2 or 3?
- Any sort of sudden urgent symptoms or concerning factors
Example of questions to save for our call:
- Can you interpret my cycle chart?
- Can we discuss the gene report?
- Can we go over my blood work?
Voxer Support Guidelines
Voxer Coaching Support Access is subject to a fair use policy. We love providing this level of support to Diamond clients (who we take a very limited number) as long as it’s not being abused. Please stick to one question per message, keep your messages to under 1 minutes each, state your question clearly so that I can respond to the questions you raise.
Generally speaking, Voxer messages need to focus on questions you have that are of a clinical nature. i.e. You have questions related to your case and/or the program recommendations that you would like me to answer. If we feel that the Voxer support is not being used fairly we may ask you to move to a custom plan.
We may prescribe practitioner grade supplements in therapeutic dosages which should be used only under your coach’s supervision.
There is no pressure to purchase any supplements that are prescribed to you however it is generally recommended to optimize the chances of success on the program. Supplements are an additional cost and are not included in the coaching enrollment fee.
If your coach is using specific supplements to address under/over function of a particular organ or system please note you should have the function of that organ/system checked at regular intervals as recommended by your coach to monitor your progress and to adjust the dose accordingly.
You should not continue with those supplements beyond the coaching period and after your coaching and supervision by the coach ends unless your coach gave you permission to continue for an extended period of time.
As this is an online program and you work with your coach remotely it's important that you have a physical exam carried out by your primary care physician to get a ‘green light’ for making dietary and lifestyle adjustments as well as to take therapeutic potency, practitioner-grade supplements.
We do not take any responsibility for any unlikely adverse effects as a result of making any changes or taking any supplements recommended by your coach/in the program if you have not consulted your primary care physician beforehand.
If you have a history of liver or kidney or any other organ sub function you should get the relevant tests repeated before taking any supplements or making dietary/lifestyle changes as part of the program.
Availability of Our Website
We make no representations and provide no warranties that:
- the website will be made available at any specific time or from any specific geographical location;
- your access to the website will be continuous or uninterrupted; or
- the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.
We reserve the right, at our sole and absolute discretion, to decline or cancel your enrolment for any reason whatsoever. However, in the event that we do so, the money received from you shall be refunded to you.
The Parties hereby agree that all actions brought in respect of this Agreement, or any Services delivered pursuant to this Agreement, shall be brought before a Competent Courts of the Canton of Valais, Switzerland and the parties hereby acknowledge the exclusive jurisdiction of the Competent Courts of the Canton of Valais, Switzerland. Therefore, you agree that the Service shall be deemed a passive one that does not give rise to personal jurisdiction over us, either specific or general, in jurisdictions other than the Canton of Valais, Switzerland. This Agreement shall be governed by the internal substantive laws of Switzerland, without respect to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of a competent court located in, the Canton of Valais, Switzerland for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights
Testimonials, Videos and Photos
We reserve the right to use and publish any testimonial, endorsement, video and photo you may have provided to us or may have posted on social media for promotional purposes. By providing a testimonial, endorsement, video or photo to us or posting it on social media, you grant us a right to publish it on our website or other promotion materials using your real name (unless you explicitly ask us to change or redact it) and without paying any compensation to you or to any third party.
At our sole discretion, we may publish information including medical tests without making it identifiable. We shall ensure that no information of this sort that can be specifically attributed to any person is published.
If required, we may ask you to grant release forms or any other documentation with regards to publishing of such testimonial, endorsement, video and photo.
We do not waive our right to make a claim against you in the event that you breach these terms, even if we have not taken any action in the past for the same or similar breaches.
If any court holds that any particular term is not enforceable, it will not affect the enforceability of any other terms.
In case you have any complaints or suggestions with regards to this website or our services, you can reach us using the contact details below:
Natural Fertility Sarl
Chemin des Vernes 46
+41 22 539 14 97